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Cancellation policy:   Unfortunately, canceling an appointment means that your appointment slot was not available for another family with a pet in need.  We try to be as reasonable as possible with cancellations. We ask for 24 hours notice if possible if you plan to cancel your appointment.  We understand how difficult it is to say goodbye.  Guilt, anxiety and doubt are almost always part of the process.    Because you appointment actually begins before we arrive at your house - If you plan to cancel your appointment but do not contact us to let us know and inform us that you want to cancel when we are already at the house then a house call appointment fee of $200 will be collected at that time.