Cancellation policy: If you cancel an appointment within 24 hours of the appointment, there this a $100 cancellation fee. Unfortunately, canceling an appointment means that your appointment slot was not available for another family with a pet in need. The cancelation fee will be collected when you reschedule your appointment. When you call to reschedule, we will send you an invoice so that you can pre-pay for the new appointment.
We try to be as reasonable as possible with cancelations. If your pet needs to go to the ER for euthanasia during the night, you will not be charged a cancelation fee. If you plan to cancel your appointment but do not contact us to let us know then the appointment fee will need to be paid in full once we arrive at your house.