Cancellation policy: Unfortunately, canceling an appointment means that your appointment slot was not available for another family with a pet in need. We try to be as reasonable as possible with cancellations. We ask for 24 hours notice if possible if you plan to cancel your appointment. We understand how difficult it is to say goodbye. Guilt, anxiety and doubt are almost always part of the process. If you plan to cancel your appointment but do not contact us to let us know then the appointment fee will need to be paid in full once we arrive at your house.